Purpose – The purpose of this paper is to compare the impact of the quality of employee enablers (in this case measured by the quality of the communication relationship between local government employees and supervisors) with the ideal “high quality social capital network” on the quality...

Purpose – It is difficult to manage and measure the effectiveness of infrastructure development efforts of the sub‐district local governments called Tambon Administrative Organizations (TAOs), the lowest level of local governments in Thailand. This paper aims to develop and demonstrate the...

Purpose – This paper aims to address the possibilities for (performance‐based) control of externally autonomised (empowered) entities which operate at the level of local government in The Netherlands. The idea is that Dutch regulations do not cover controlling all institutional structures,...

Purpose – The purpose of this paper is to analyse the implementation of performance measurement tools by medium-to-large size Italian Local Governments (ILGs) with the aim of establishing their position in comparison with the content of the International Public Sector Accounting Standards...

Purpose – Much has been done in the public organization performance management field and there are some established theories that account for what would improve performance, but there is little strong empirical evidence about the determinants factors to performance in developing countries....

The delivery of public services in developing countries is over‐centralised. One of the reasons for this is the presence of centralised decision‐making apparatus, which distances power from communities. The centralised decision making reduces accountability among public sector employees and...

During the 1990s the contract has become a key feature in the restructuring of the UK public sector. Currently available literature demonstrates an awareness that the implementation of contracting must entail new forms of management control and organizational structure which involve new patterns...

When making decisions about budget expenditures, governments often confront stakeholders with dramatically opposing positions. These stakeholders attempt, through lobbying, to impress on politicians a preferred decision. Frequently forgotten in the process are issues of ethics. The bitter divide...

This article reports and evaluates how a traditional approach to recruitment and selection in the Social Services Department of West Sussex County Council was superseded by a competency‐based approach. The authors discuss the impacts of external and internal changes on the local authority and...

There has been a global phenomenon in public sector management which advocates a paradigm shift from administrative to managerial values. Governments have been able to put an ideological gloss on managerial strategies to suit local political agendas. The spread of this policy, where public...