In the field of after sales service logistics for capital goods, generally, METRIC type methods are used to decide where to stock spare parts in a multi-echelon repair network such that a target availability of the capital goods is achieved. These methods generate a trade-off curve of spares...

Given a product design and a repair network for capital goods, a level of repair analysis determines for each component in the product (1) whether it should be discarded or repaired upon failure and (2) at which location in the repair network to do this. In this paper, we show how the problem...

The level of repair analysis (LORA) gives answers to three questions that are posed when deciding on how to maintain capital goods: (1) which components to repair upon failure and which to discard, (2) at which locations in the repair network to perform each type of repairs, and (3) at which...

Inventory control for parts with infrequent demands is difficult since forecasting their demand is problematic. Traditional forecasting methods, such as moving average and single exponential smoothing, are known not to suffice since they do not cope well with periods with zero demands. Croston...

We consider an OEM who is responsible for the availability of her systems in the field through performance-based contracts. She detects that a critical reparable component in her systems has a poor reliability performance. She decides to improve its reliability by a redesign of that component...