Khoong, C.M.; Ku, Y.W. - In: International Journal of Operations & Production Management 14 (1994) 8, pp. 35-46
The Total Service Concept (TSC) framework, which forms part of a long‐term R&D strategy in the Information Technology Institute in Singapore, is aimed towards sustained product development for service operations management applications. The TSC project is centred around the design of...