Skinner, Denise; Saunders, Mark N.K.; Duckett, Hilary - In: International Journal of Public Sector Management 17 (2004) 7, pp. 558-570
In recent years the UK National Health Service (NHS) has been characterised by radical and continuous change at every level. Within the literature, and the NHS itself, it is argued that successfully changing such an organisation requires the sustained commitment, trust and goodwill of staff. As...