Martin, Juan Carlos; Roman, Concepcion - In: International Journal of Applied Management Science 2 (2010) 4, pp. 351-371
directly perceived by passengers. In this paper, we apply data envelopment analysis (DEA) methodology to synthesise some … discussed according to the results of these partial indicators, and DEA methodology is used to obtain a better understanding of … airlines, we will study the interrelationship between these two sides of global quality, trying to anticipate if some of the …