Purpose – Although a lot of attention has been paid to demand information sharing in the recent decade, few studies look at the value of supply information sharing. The purpose of this paper is to address the importance of timely supply information sharing to the supply chain management under...

The impact of supply chain integration on new product development has been very well studied in literature. However, little literature examines the relationship between supplier integration and customer integration when they influence new product performance. This study aims to explore the...

Purpose – This study attempts to contribute to the knowledge of how service climate improves customer satisfaction in the hospitality industry based on evidence from mainland China. It considers different dimensions of service climate separately, including customer orientation, managerial...