E-banking is the delivery of banking services through electronic communication. It uses technological methods to provide financial services to consumers. During the course of the paper, the authors seek to explore the legal framework which governs e-banking in India. The present paper has been...

E-banking is the delivery of banking services through electronic communication. It uses technological methods to provide financial services to consumers. During the course of the paper, the authors seek to explore the legal framework which governs e-banking in India. The present paper has been...

Although internet banking promises several benefits to bank customers, the adoption of online banking services continue to be low especially in developing countries. Prior research has examined internet banking adoption as a classification problem with a focus on adopters and non-adopters using...

The objective of the current study was to investigate the major e-statement quality dimensions affecting the usage of e-statements by account holders in Malaysia, and to see how this use influenced behaviour. The study used a survey questionnaire distributed to a convenient sample of 1,000 bank...

In this paper, we present our findings to develop an understanding of the effect of website usability, customer satisfaction on loyalty and positive Word-of-Mouth (WOM) as a means of referral. A survey was conducted among 220 internet banking users in Malaysia who represented the main banking...

We explore the evolution of business models over time in five Finnish organisations from the banking, insurance or retail sector. The scope of the banking services to consumers has been extended in traditional banks from basic banking services to asset management, insurance and expert services....

People are increasingly using the web to conduct business. It is, therefore, important that users of services such as online banking have confidence in such services. Frameworks such as Google Gears now have the ability to determine the physical location of a person in real time. This...

This paper seeks to examine the impact of internet banking on banks' performance and also whether, among banks offering internet banking, those that have offered it for a relatively long time outperformed those that only recently began to offer it. Using the data on financial performance of 82...