This paper focuses on web reservation and on-line ticketing services provided by airlines and travel agents. The impact of the Internet on the air transportation industry in Taiwan, the development of e-commerce and e-business in airline operations, and the conflicts between virtual and physical...

This paper examines factors that have influenced the average accident rate per million departures in Taiwan from 1985 to 2011 involving turbojet aircraft hull loss. Our analysis is based on the nature of rare events, used to find the importance of the International Civil Aviation Organization...

A model of looking at switching barriers and customer loyalty stemming from customer relational benefits is developed. In-depth interviews with airline customers revealed that, in addition to confidence, social, and special treatment benefits originally identified in the Western cultural...

Airline service is composed of a set of processes. Passengers may have distinct expectations at different stages of the service chain. In this study, air travel was divided into ground and in-flight service stages. We first examined the gap between passengers’ service expectations and...

This paper presents an expert survey-based approach for prioritizing management issues of dangerous goods transportation faced by air-transport-related sectors in Taiwan. A two-stage survey process is used to ask the experts to first identify and then evaluate the management issues. To develop...

This paper develops a new quantitative airline safety index based on comparative safety performance and efforts of airlines. The index essentially indicates an airline's overall safety level, relative to other airlines in the context of safety competitiveness and risk. An empirical study of four...

This paper develops a multiobjective programming model for the optimal allocation of passenger train services on an intercity high-speed rail line without branches. Minimizing the operator's total operating cost and minimizing the passenger's total travel time loss are the two planning...