Narrow search
Showing 31 - 40 of 15,253
Cover Image
Effects of information on salary satisfaction during the COVID-19 pandemic : an equity-based mediation model
Montalvo-Arroyo, Sandra; Torre-Ruiz, José de la; Vidal … - In: Academia : revista Latinoamericana de administración 36 (2023) 3, pp. 371-387
Persistent link: https://www.econbiz.de/10014430898
Cover Image
Preferential treatment in the service encounter
Söderlund, Magnus; Liljander, Veronica; Gummerus, Johanna - In: Journal of Service Management 25 (2014) 4, pp. 512-530
justice and customer satisfaction. Design/methodology/approach – An experimental method is employed to examine the effects of … was true for customers who received the preferential treatment and for those who did not. However, customer satisfaction … justice and satisfaction differently. In addition, different contexts for receiving preferential treatment (i.e. receiving it …
Persistent link: https://www.econbiz.de/10014894520
Cover Image
How does corporate social responsibility affect consumer response to service failure in buyer-seller relationships?
Bolton, Lisa E.; Mattila, Anna S. - In: Journal of retailing 91 (2015) 1, pp. 140-153
Persistent link: https://www.econbiz.de/10010500739
Cover Image
The revitalising effect of ISO 9001 on dissatisfied customers
Petnji Yaya, Luc Honore; Marimon, Frederic; Casadesús, … - In: Total quality management & business excellence : an … 25 (2014) 8, pp. 856-864
Persistent link: https://www.econbiz.de/10010393804
Cover Image
Impact of service recovery, customer satisfaction, and corporate image on customer loyalty
Zaid, Sudirman; Palilati, Alida; Madjid, Rahmat; Bua, … - In: Journal of Asian finance, economics and business : JAFEB 8 (2021) 1, pp. 961-970
Persistent link: https://www.econbiz.de/10012692597
Cover Image
Customers' reactions to other customer caused service failures : the effects of tie strength on customer loyalty
Kim, Youngsun Sean; Baker, Melissa A. - In: Journal of hospitality marketing & management 29 (2020) 6, pp. 682-701
Persistent link: https://www.econbiz.de/10012256164
Cover Image
The impact of service recovery output/process on customer satisfaction and loyalty : the case of the airline industry
Etemad-Sajadi, Reza; Bohrer, Laura - In: Tourism and hospitality research : THR 19 (2019) 2, pp. 259-266
Persistent link: https://www.econbiz.de/10012165672
Cover Image
Relationship between customer loyalty and service failure, service recovery and switching costs in online retailing
Kamble, Aakash Ashok; Walvekar, Shubhangi - In: International journal of business information systems : … 32 (2019) 1, pp. 56-72
Persistent link: https://www.econbiz.de/10012154594
Cover Image
The effects of service recovery on customer satisfaction and customer loyalty in banks
Maamari, Bassem E.; Wasfi, Hummam S. A. - In: International journal of technology marketing : IJTMkt 14 (2020) 4, pp. 403-424
Persistent link: https://www.econbiz.de/10012534250