Purpose: As a result of increasing competition, organizations have realised the importance of using technological advances in bringing about continuous improvement in quality, thereby securing increased customer satisfaction and loyalty as well as sustainable development. This study aims to...

Purpose: Purpose of this paper is to compare perceived characteristics of different physical and virtual retail formats by consumers in Poland. There is proposed that physical and virtual retail channel are not only substituting themselves but also there is complementary each other. Analysis of...

Purpose: Productisation seems to be a managerial practice as the term is commonly used by practitioners. Industrial managers often comprehend productisation as combining and translating product, or service elements into a whole, that can be offered to customers. Dictionary defines productisation...

TQM or total quality management is a continuous practicing philosophy that could trace its origin from Feigenbaum in 1951 (Martinez-Lorente et al., 1998) where he defines Total Quality Control (TQC). Whereas Miller et al (2007), summarised the definition of family owned business to be as simple...

Purpose: This study aims to explore the antecedents of new product development (NPD) success rising innovative work behavior and team reflexivity as the mediators. A research model was developed and empirical validations of this model was confirmed. Design/methodology/approach: This study used...

The paper shows the possibilities and ways to protect e-data in sensitive information systems such as financial information system and health information system. Nowadays, when the health information system and financial information system are developed and contain large amounts of data in the...

Manual material handling (MMH) is one of the most common causes of accidents and ill-health in the workplace. Material handling encompasses a wide range of work activities - from occasional movement of very large loads with cranes and powered industrial trucks to routine, repetitive lifting of...

Purpose - In this extended abstract, we propose a novel infrastructure in cloud computing environment which assures the data sanitization after the customers decide to delete them. Design - A mechanism with monitoring agents is suggested to watch the data usage over entire life cycle and assure...

Despite the fact that millions of people use the Internet every day and visit various shopping sites, it is interesting to find that quite a few of them do not complete purchase transactions. It is still a major challenge for online businesses to learn why these e-shoppers chose not to complete...

Purpose: Customer relationship management (CRM) is an important tool to achieve marketing strategy for firms. This study investigated the influence of completeness of CRM relational information processes on customer-based performance. Besides, interaction orientation and CRM system readiness...