This paper employs a behavioral science perspective of airport security to, examine security related decision behaviors using exploratory ethnographic observations. Sampling employees from a broad spectrum of departments and occupations in several major airports across Europe, over 700...

Following International Air Transportation Association requirement for all member airlines and airports to have a security management system (SeMS) beginning 1 March 2007, many organizations are looking to learn from safety and quality management systems. Without specific guidelines or best...

Since September 11, 2001, airport screening procedures in the US have been continuously evolving. For example, the passenger screening process is now trying to strike a balance between security and customer service (i.e. minimizing wait times). This balancing act has important implications not...

Airports continuously seek opportunities to reduce the security costs without negatively affecting passenger satisfaction. In this paper, we investigate the possibilities of implementing virtual queuing at airport security lanes, by offering some passengers a time window during which they can...

The cost of providing security in airports, especially in facilitating passenger throughput, has risen despite efforts to upgrade training and technology. The classic measure of passenger throughput assumes passengers are passive cogs in a carefully designed security matrix to optimize output....

Using data from a field survey of airport employees across European airports, we identify how trust in security technology affects the implementation of security rules and regulations. An analysis of respondents from eight airports in Europe demonstrated that compliance with security rules and...

Airport security screening, and the amount of time it costs travelers, has been a persistent concern to travelers, airport authorities, and airlines – particularly in recent years where changes in perceived threats have resulted in changes in security procedures that have caused great...