Purpose – The purpose of this paper is to study the level of importance existing among the indicators that were previously defined for a Performance Measurement Systems (PMS) and are relative to franchises in Brazil, using the Analytic Hierarchy Process (AHP) methodology, together with a...

Purpose The purpose of this paper is to look inside the “black box” in corporate governance (CG) measurement, and shed some light on how to construct a transparent, reliable and valid index, considering equally both the academics and practitioners’ perspectives. Design/methodology/approach...

Purpose This paper aims to review the latest management developments across the globe and pinpoint practical implications from cutting-edge research and case studies. Design/methodology/approach This briefing is prepared by an independent writer who adds their own impartial comments and places...

Presents the findings of a survey of undergraduates on bank selection preferences. In the study, nine criteria for bank selection decision and five banks are identified, and the decision problem is structured into a three‐level hierarchy using the Analytic Hierarchy Process. The findings...

Purpose – The purpose of this paper is to propose a quality function deployment analytic hierarchy process (QFD‐AHP) framework to improve quality and competitive positioning within the financial services context. The applicability of the model is demonstrated through a case study....

According to the Chronicle of Higher Education (2001), 15 percent of entering freshmen believe that there is a good chance they will change their college major and 8 percent are undecided. To gain insight into the criteria that students use to select a major, a model of the student decision...

Purpose – This paper aims to evaluate nine types of electrical energy generation options with regard to seven criteria. The analytic hierarchy process (AHP) was used to perform the evaluation. The TOPSIS method was used to evaluate the best generation technology. Design/methodology/approach...

Purpose – The purpose of this paper is to identify the relevant assessment criteria for retailer supply chain capability from the perspective of foreign food manufacturers, in an emerging market context, and to evaluate the development level of Russian retail chains in this sphere....

Purpose – The deployment of analytic hierarchy process (AHP) to help the retail industry to recognize which retail service quality (RSQ) dimensions require attention to create a sustainable competitive advantage. The purpose of this paper is to use a comparative evaluation model to compare...

Purpose – Unless the key measures are identified and managed, the entire concept of measurement would end up making one step forward and two steps sideways. The key is to identify those measures that add value to the measurement approach per se. The present work is yet another contribution to...