Purpose – In spite of regular occurrence of product returns, research into determinants of returns services in retail businesses is still limited. To fill the gap, the purpose of this paper is to investigate critical determinants of customer to business type product returns services in the...

Purpose – Understanding the significance of supply chain, demands need of multiple criteria for its performance evaluation. The aim of this paper is to propose an approach to evaluate the performance of supply chain using multiple criteria. Design/methodology/approach – A multi‐criteria...

Purpose Performance measurement, especially at the enterprise level, requires intense consideration of experts and managers in organizations from both theoretical and practical aspects. The purpose of this paper is to investigate the overall organizational performance by developing a performance...

Managing financial sector under a liberalized system is always difficult; it faces a risk of financial crisis. Financial managers in most emerging markets, be it in the corporate, banking or public sector, have experienced such a challenge, and those in East Asia have learned the hard lesson...

Purpose This paper aims to explore knowledge work waste and defines the priorities for enhancing performance and productivity in policing and prosecution services (PPS), especially in the crime investigation process (CIP). Design/methodology/approach Using the analytic hierarchy process (AHP), a...

Purpose This paper aims to systematically develop a sustainability framework and guidelines for the green convention industry to cover the entire process of hosting a convention. Design/methodology/approach The guidelines were designed in three phases: defining a sustainability framework for a...

China has become one of the top three nations for attracting foreign investment in the international market since 1990. Hundreds of international corporations are currently competing for business opportunities in China in the form of joint venture or direct investment. Both successful joint...

Global financial crisis has caused deep changes in most areas of economic activity. Every sphere of business environment of international companies has been affected, including operating-, host – country- and global levels. The presented paper aims at familiarizing the reader with research...

The presented paper is a presentation of final results of research led throughout past years on a group of Polish and international SME’s. The essential aim was the elaboration of a decision – making model including both qualitative and quantitative factors that influence decision – making...