This paper uses the UK Labour Force Survey data over the period 1984-2002 to analyse the determinants of the level of worker absenteeism in the UK. We find that absenteeism is particularly sensitive to measured aspects of the workers contractual arrangements. We argue that this is important for...

Workers on the frontline of public service, such as teachers and social workers, cannot provide unlimited support to all their clients, because of among else scarce time and money. To deal with this, they use various coping strategies. We analyze one important coping strategy such...

Red tape is one of the most often-mentioned nuisances of citizens about government. However, there is a dearth in red tape research focusing on citizens. Therefore, the primary goal of this article is to analyze the effect of red tape on citizen satisfaction. The secondary goal is to go beyond...

Frontline workers, such as teachers and social workers, often experience stress when delivering public services to clients, for instance because of high workloads. They adapt by coping, using such practices as breaking or bending rules for clients, or rationing services. Although coping is...

This paper examines the employees perceptions about Health and Safety Risks in the Organizations specifically the violence, included harassment (moral and sexual) phenomena considered emerging risk by EU-OSHA. Questions surveyed adapted from European Survey of Enterprises on New and Emerging...

Spanish Abstract: El presente trabajo de investigación se realizó con el objetivo de conocer la influencia del Liderazgo que ejercen los supervisores en las relaciones interpersonales que se presentan entre los trabajadores administrativos y operativos de una Pequeña Empresa de la industrial...

The growing body of literature on partnerships has paid most attention to their implications at the macro level, for society, as well as the meso level, for the partnering organizations. While generating many valuable insights, what has remained underexposed is the micro level, i.e. the role of...

Aim: To analyze the impact of six job characteristics on the intention of nurses to leave their organization, specifically focusing on long term care settings: nursing homes, care homes and home care. Background: When nurses leave their organization, this can negatively affect organizational...

Currently, there is an intense debate on the pressures facing public professionals during policy implementation. Frequently professionals have difficulty identifying with new policies, resulting in among else diminished policy performance. We examine this problem using the concept of ‘policy...

Nowadays, many public policies focus on economic values, such as efficiency and client choice. Public professionals often show resistance to implementing such policies. We analyze this problem using an interdisciplinary approach. From public administration, we draw on the policy alienation...