It is accepted that interactive decision aids, also referred to as agents, are the central component of e-commerce. However, little is known about their advantages and pitfalls for consumers, retailers, and manufacturers in the context of different types of product or attribute categories. How...

The Role of the Internet and e-Commerce in the Supply Chain -- Supply Chain Integration Over the Internet -- Customer Service Models for Bricks, Clicks and in Between -- B2B Markets: Procuremen and Supplier Risk Management in E-Business -- Supply Chain Coordination Models and Applications --...