Ports provide jetty facilities for ships to load and unload their cargo. Jetty capacity is costly and therefore limited, causing delays for arriving ships. However, ship delays are also costly, so terminal operators attempt to minimize their number and duration. Here, simulation has proved to be...

Ports provide jetty facilities for ships to load and unload their cargo. Jetty capacity is costly and therefore limited, causing delays for arriving ships. However, ship delays are also costly, so terminal operators attempt to min imize their number and duration. Here, simulation has proved to...

Ports provide jetty facilities for ships to load and unload their cargo. Jetty capacity is costly and therefore limited, causing delays for arriving ships. However, ship delays are also costly, so terminal operators attempt to min imize their number and duration. Here, simulation has proved to...

The focuses are on the study of risk management of natural disasters from the perspective of complex systems, using the example of Mexico. It develops the theory of an arrival process taking into account an early warning system and we use it to create appropriate actuarial models. Then, it...

In many fields of applied probability, one deals with an (observed) impact point process triggered by another (unobservable) point process with each triggering point causing an impact point after a random delay. We consider the common case of delays being i.i.d random variables and independent...

We develop stochastic models of time-dependent arrivals, with focus on the application to call centers. Our models reproduce three essential features of call center arrivals observed in recent empirical studies: a variance larger than the mean for the number of arrivals in any given time...

We consider different statistical models for the call arrival process in telephone call centers. We evaluate the forecasting accuracy of those models by describing results from an empirical study analyzing real-life call center data. We test forecasting accuracy using different lead times,...

In many fields of applied probability, one deals with an (observed) impact point process triggered by another (unobservable) point process with each triggering point causing an impact point after a random delay. We consider the common case of delays being i.i.d random variables and independent...

This volume contains research contributions by an international group of authors addressing innovative and technology-based approaches for logistics and sustainability. They present simulation studies, systems and models for optimizations and digitalized solutions with a focus on maritime as...