Mauer, Andreas - In: Zeitschrift für ArbeitsmarktForschung - Journal for … 39 (2006) 3/4, pp. 557-574
The new 'customer centre' model is at the core of the organizational restructuring of German public employment offices. One of the main objectives of the reform is to improve the quality of services in order to bring job seekers back into employment more quickly. This paper examines whether this...