The new 'customer centre' model is at the core of the organizational restructuring of German public employment offices. One of the main objectives of the reform is to improve the quality of services in order to bring job seekers back into employment more quickly. This paper examines whether this...

"The new 'customer centre' model is at the core of the organizational restructuring of German public employment offices. One of the main objectives of the reform is to improve the quality of services in order to bring job seekers back into employment more quickly. This paper examines whether...

Active labour market policy (ALMP) covers a multitude of state measures aimed at preventing unemployment and promoting employment. The most important ALMP programmes in quantitative terms in Germany have traditionally been further vocational training, job-creation schemes and structural...

"Active labour market policy (ALMP) covers a multitude of state measures aimed at preventing unemployment and promoting employment. The most important ALMP programmes in quantitative terms in Germany have traditionally been further vocational training, job-creation schemes and structural...

In spite of extensive regulations, Germany's job offices and their caseworkers have substantial discretion in implementing labor market policies. Based on the analysis of combined survey and administrative data, this study compares the effectiveness of different strategies aimed at...

"In spite of extensive regulations, Germany's job offices and their caseworkers have substantial discretion in implementing labor market policies. Based on the analysis of combined survey and administrative data, this study compares the effectiveness of different strategies aimed at...

"Seit Ende der 1990er Jahre steht die Weiterentwicklung von Fürsorgesystemen als letztem Netz nationaler Sicherungssysteme zu einer 'aktivierenden' Grundsicherung auf der Reformagenda in vielen Ländern. Die gemeinsame Zielsetzung von Hilfereformen ist es, die soziale Treffsicherheit von...

"The Vocational and Career Psychology Service (BPS) of the German National Employment Agency has developed four new services for competence assessment. They can be used by job placement officers and case workers to better identify soft skills of their customers and use the results for job search...

"The pilot project 'Berliner Joboffensive' (BJO) aimed at increasing the number of labor market integrations of individuals receiving means-tested unemployment benefits II (also known as Hartz IV) by intensified counseling and assistance. To this end, the caseload of 650 caseworkers in twelve...

"We present new register data from the German public employment service. The data contain daily information on the timing of three policy tools that aim at reintegration of the unemployed: invitations to individual meetings with the caseworker, vacancy referrals, and integration contracts. The...