Georgiou, Kyriakos; Chasapis, Alexandros - In: Data science and management : DSM 5 (2022) 3, pp. 149-162
In this study, we examine the problem of predicting customer defection in a noncontractual setting. Motivated by recent work on machine learning using multiple time slices, we develop a novel training and testing framework, the sliding multi-time slicing (SMTS) method. We apply this method to...