Purpose: The main purpose of this article is to present the advances of control chart techniques in nonmanufacturing processes. Specifically, we present a new approach to monitor service quality with time. This study uses the performance of the demerit control chart to monitor the negative...

Purpose: The rapid technological changes prompt a company’s supervisors and managers to update their management capabilities in order to stay competitive. Aimed at enhancing low-level supervisors’ management capabilities, this study explores the training programs that help improve, and are...

ClueMe is a programming platform which aims to provide a new way for high school students to learn basic concepts of artificial intelligence. Its goal is to be able to provide an easy-to-use drag-and-drop interface where the user can customize programmable agents. The platform is similar to...

Purpose: Enterprise Resource Planning (ERP) systems are implemented to control the processes developed by the organisation through analysis of the allocation of resources within the firm. Although the benefits of implementing such systems have been determined, research on the relationship to...

Purpose Taguchi provided some useful tools such as various orthogonal arrays, interaction tables, linear graphs, etc. for planning fractional factorial experiments and had many successful application cases in quality engineering (Taguchi, 1986). However, many research articles explored the...

Purpose – The purpose of this study is to investigate the relationships among green operations, green innovation, and environmental performance. Design/methodology/approach – Data from 141 Taiwan high-tech manufacturers are collected. SEM analysis is employed to examine the relationships...

Purpose: Numerous stage models have attempted to clarify management priorities during the early stages of companies. However, a need for more focused and context-specific studies exists. This study seeks to clarify the early stages of technology- intensive companies in Southern California. To...

Purpose: The aim of this paper is to present a new methodology to enrich the analysis over data cubes in an OLAP system, allowing the system to add semantic interpretation to the query results adapted to the final user. Methodology: Defining a semantic translation of a given value regarding a...

The purpose of this study is to examine the role of the bal-anced scorecard in Government MIS Department. The frame of Government MIS Department performance applying the balanced scorecard methodol-ogy, analytic hierarchy process (AHP) and fuzzy AHP is developed by review the studies of balanced...

This article focuses on a study whose thesis was to ascertain whether current bankruptcy forecasting models are effective in relation to companies involved in international commercial road transport. In the case of the international commercial road transport sector, the best foreign model – in...