This short analysis presents perspective and a holistic method for approaching and measuring customer satisfaction. The Balanced Critical Factor Index (BCFI) method is a measurement tool to indicate which attribute of a business process is critical and which is not, based on the experience and...

It is widely recognized that SMEs play significant role in driving the country’s economy. Thai SMEs as well are heart of the Thailand’s economy. Numbers of Thai technological SMEs applies knowledge management (KM) to enhance their innovation capability. This qualitative research, applying a...

This study is about the impact of online banking on customer service delivery in Malaysian banking industry. Due to the challenges of globalization and intensive competition, Banks were compelled to comprehend the services of online banking in order to entice the existing and the potential...

Purpose: In a modern competitive market, business quick decisions are often required at the point of sales to accommodate consumers’ demands. New products demanded for fitting the latest portfolio are considered as new variations and sustainable product development is secured in the...

The aim of this study is to propose a cloud virtualization technology infrastructure with an implementation of a case study. Applications of cloud computing in manufacturing and application of virtualization technology in the manufacturing literatures are reviewed in this paper. A manufacturing...

Purpose: The goal of this research is to investigate the innovation between buyer and supplier’s collaboration in order to create the values. The first one is the research identify that innovation elements between buyer and supplier’ collaboration on cost down on the switching costs, new...

Purpose:The aim of this paper is to highlight the importance of focusing on customer loyalty on exaple of Polish sport organisations which neglect this area in their marketing strategies. For members of sport organisations who provide a balanced healthy lifestyle or fans and supporters who are a...

Purpose: To analyze problematic aspects related with the practical approaches of Internet of Things (IoT). Design/methodology/approach: The article discusses problematic issues related with the IoT from various angles. The debates concerning IoT and its possible application fields continue for...

Purpose: As a result of increasing competition, organizations have realised the importance of using technological advances in bringing about continuous improvement in quality, thereby securing increased customer satisfaction and loyalty as well as sustainable development. This study aims to...

Purpose: Purpose of this paper is to compare perceived characteristics of different physical and virtual retail formats by consumers in Poland. There is proposed that physical and virtual retail channel are not only substituting themselves but also there is complementary each other. Analysis of...