Purpose – Virgin Atlantic Cargo is one of the largest air freight operators in the world. As part of a wider strategic development initiative, the company has identified forecasting accuracy as of strategic importance to its operational efficiency. This is because accurate forecast enables the...

Purpose – The purpose of this paper is to analyse and compare the performances of portfolio optimisation models including Markowitz's mean-variance model (MV model), Konno and Yamazaki's mean-absolute deviation portfolio optimisation model (MAD model), Young's minimax portfolio model and the...

Purpose – This paper intends to propose an “ontological shift SECI model” as a tool to diagnose organizations in the context of knowledge creation, and thereby support the management of knowledge creation‐related projects. Design/methodology/approach – This research's hypothesis is...

Purpose – Real operational data are used to optimise the performance measurement of air cargo capacity demand management at Virgin Atlantic Cargo by identifying the best KPIs from the range of outcome-based KPIs in current use. Design/methodology/approach – Intelligent fuzzy multi-criteria...

Global competition and continuous innovation frequently trigger firms to alter their information systems (ISs). Recent studies indicate that the reasons behind IS changes strongly affect the progress of the changes and the benefits from change for firms. Until now change reasons have mainly been...