Weltevreden, Jesse; Kruijf, Karlijn De; Atzema, Oedzge; … - European Regional Science Association - 2005
Business-to-consumer (b2c) e-commerce can be regarded as a disruptive process innovation that can make existing business models obsolete. B2c e-commerce provides retailers the possibility of a new service concept, new client interface and even delivery system. The history of retailing is replete...