Examines what can be achieved with a focus on total customer satisfaction. The supplier is a customer, the next operator is a customer etc. The customer chain is reflected from supplier to end user. World‐class manufacturing was introduced in 1988 and had resulted in ISO 9001 certification...

The possibilities of balancing gas supply and demand with a green gas supply chain were analyzed. The considered supply chain is based on co-digestion of cow manure and maize, the produced biogas is upgraded to (Dutch) natural gas standards. The applicability of modeling yearly gas demand data...

One of the issues concerning the replacement of natural gas by green gas is the seasonal pattern of the gas demand. When constant production is assumed, this may limit the injected quantity of green gas into a gas grid to the level of the minimum gas demand in summer. A procedure was proposed to...

Many approaches seek to facilitate information and knowledge management (IKM) practices within business contexts. These approaches identify organizational factors (e.g. culture or IT) or to suggest management processes (e.g. HRM) that are conducive to IKM. Existing work has tended to ignore the...

The doctoral research project is titled ‘An Exploration of the Relationship of Organisational Culture and Enterprise System Success and sought to address the research gap identified in the literature between organisational culture literature and Information System success literature. This is a...

Combining qualitative data and qualitative comparative analysis (QCA) holds great analytic potential because it allows for detailed insights into social processes as well as systematic cross-case comparisons. But despite many applications, continuous methodological development, and some critique...