Kim, Hee‐Woong; Kim, Young‐Gul - In: Business Process Management Journal 7 (2001) 2, pp. 139-156
, performance simulation, and contingent change guidelines. For the validation test, we compared the proposed method with other … service models and applied it to several real cases. From the applications, we found that the proposed method could reduce the … risk of service redesign projects by enabling the better understanding of the performance simulation data from the proposed …