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Service Quality and Customer Satisfaction in Online Banking
Nittala, Rajyalakshmi; Dharmavaram, Vijayalakshmi - In: International Journal of Online Marketing (IJOM) 8 (2018) 2, pp. 45-56
hypothesis. This study found six factors, responsiveness, reliability, privacy and security, ease of use, website design and …
Persistent link: https://www.econbiz.de/10012046832
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Adoption of Cloud Computing in Firms to Enable Software as a Service
Gilleo, Wayne M.; Lind, Mary - In: International Journal of Operations Research and … 7 (2016) 4, pp. 1-37
study determined the extent to which the independent factors of Rapport, Responsiveness, Reliability, Features, Security …
Persistent link: https://www.econbiz.de/10012046919
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Incentives dominate selection: Chamber-changing legislators are driven by electoral rules and voter preferences
Portmann, Marco; Stadelmann, David; Eichenberger, Reiner - 2019
The role of electoral incentives vs. selection is ideally analyzed in a setting where the same legislators are selected to decide on policies under different electoral rules and where voter preferences on policies can be precisely measured. This is the first paper to look at such a situation....
Persistent link: https://www.econbiz.de/10012099121
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Going full circle: the need for procedural perspectives on EU responsiveness
de Wilde, Pieter; Rauh, Christian - In: Journal of European Public Policy 26 (2019) 11, pp. 1737-1748
Research on policy responsiveness of the European Union has adopted the systemic model from national contexts. This …. Approaches in this vein provide relevant insights and uncover a surprising degree of EU responsiveness. Yet, this debate …
Persistent link: https://www.econbiz.de/10012140502
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From lean to reconfigurability: systematic review of high performance manufacturing
Ortega Jiménez, César H.; Domínguez Machuca, José A.; … - In: The International Journal of Management Science and … (2014) 12, pp. 99-131
the implementation and operations of RMS, as an area of imminent and growing importance of having high responsiveness in …
Persistent link: https://www.econbiz.de/10011849137
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Organizational capabilities in the digital era: Reframing strategic orientation
Bullini Orlandi, Ludovico - In: Journal of Innovation & Knowledge (JIK) 1 (2016) 3, pp. 156-161
The digital era is changing consistently the previous marketing scenarios and actual issues have to be addressed in order to close the capabilities gap created by digital innovations. Different authors call for theoretical and empirical contributions that cope with the issues brought out by the...
Persistent link: https://www.econbiz.de/10011946716
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Organizational change capability and ambidexterity: The mediating role of innovativeness and responsiveness
Talaja, Anita; Škokić, Vlatka; Mise, Nikol - In: Cogent Business & Management 10 (2023) 3, pp. 1-21
innovativeness and exploitative responsiveness) and results in above-average performance. Besides testing whether ambidexterity is …. Our study confirms the positive effect of OCC on a firm's responsiveness and innovativeness, while also demonstrating that … and innovativeness have a positive impact on a firm's responsiveness. This study contributes to the understanding of the …
Persistent link: https://www.econbiz.de/10014527347
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Building supply chain resilience with digitalization
Tan, Kim Hua - 2023
pandemic to reconfigure supply chains and increase visibility and responsiveness to withstand future unanticipated disruptions …
Persistent link: https://www.econbiz.de/10014540339
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Pengaruh Kualitas Pelayanan Terhadap Brand Image Pada Unit Rawat Jalan Poliklinik Penyakit Dalam RSU. Pirngadi Di Medan
the brand imageof the hospital. The hospital’s service quality consists of Reliability, Responsiveness, Assurance, Empathy …
Persistent link: https://www.econbiz.de/10009464389
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The Impact of Service Quality Delivery on Customer Loyalty in the Telecommunication Industry: A Case Study of Expresso Telecom, Ghana
Poku, Kofi; Owusu Ansah, Martin; Lamptey, Deborah Ivy - 2014
Companies today operate in an increasingly dynamic and challenging environment. The search for quality service is debatably the most important consumer trend as consumers are now demanding higher quality in products and in services than ever before. The paper examined the impact of service...
Persistent link: https://www.econbiz.de/10011315481