Claeys, Dieter; Laevens, Koenraad; Walraevens, Joris; … - In: Mathematical Methods of Operations Research 72 (2010) 1, pp. 1-23
occasionally been studied. The few papers concerning the customer delay share the common feature that only the moments are … capacity). In this paper, we aim for a complete characterisation—i.e., moments and tail probabilities - of the customer delay … on the moments and the tail probabilities of the customer delay. Copyright Springer-Verlag 2010 …
