Asserts that, too often companies have jumped headlong into implementing a quality programme without first doing their homework, and they then wonder why the so‐called improvement effort has failed. Contends they need to go back to basics. Looks at why quality efforts have not always produced...

Purpose The Motivating By Appreciation (MBA) Inventory is an online assessment that identifies employees’ preferred ways of receiving appreciation from their colleagues, including their primary language of appreciation. This study aims to examine the internal consistency of the MBA Inventory...

Purpose – This paper aims to present the process, progress and validity of the Motivating By Appreciation Inventory and the Appreciation at Work training. Design/methodology/approach – Several methods were utilized such as surveys, pre- and post-interviews and data from the inventory...

The number of companies attempting to benchmark the activities of their human‐resource department ‐ that is, to compare it with different organizations considered to be the best in their class ‐ is growing. Discusses best practice in the area of people management, based on a benchmarking...

Many managers pay their star performers too little and their inefficient employees too much. Pay plans often send employees the wrong message or no message at all. Outlines a few simple rules which can iron out many of the problems, and need not cost a lot of money.