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Total quality management (TQM) has taken hold in the Western world. Organizations are either adopting or contemplating adoption of TQM programmes before they fully realize what they are getting into. Seeks to lift some of the veil on TQM. The TQM concept is described or defined in terms of what...
Persistent link: https://www.econbiz.de/10014800940
Over the past few years, considerable attention has been focused on the implementation and usage of quality improvement and related techniques to the service industry. Reports on an ongoing project to implement a quality maintenance system (QMS) in a military maintenance organization. Total...
Persistent link: https://www.econbiz.de/10014800992
Quality initiatives have become widespread in recent years. However, the diverse meanings attached to quality initiatives make it a seductive and slippery philosophy of management and an elusive topic of study. Many books champion the cause of quality management but few address its meaning or...
Persistent link: https://www.econbiz.de/10014801049
Compares, contrasts and assimilates the contributions of the TQM manufacturing and service quality management literatures. A manufacturing model of TQM is proposed, and then developed and enhanced in the light of concepts, tools and techniques which have emerged from the service quality...
Persistent link: https://www.econbiz.de/10014801174
Purpose While intended as a bridge between the concepts of learning organization and organizational learning, current conceptualizations of organizational learning capability still predominantly lean toward the learning organization side, specifically directed at profit firms. The purpose of...
Persistent link: https://www.econbiz.de/10014787852
that job crafting is a sensemaking tool – enabled by empowerment – for individuals to make sense of the internal …
Persistent link: https://www.econbiz.de/10014788023
Purpose This paper aims to identify the factors that hinder the successful empowerment of waqf land in Indonesia … optimising the community’s role in the empowerment of waqf land. Research limitations/implications The development of the ANP … illustrate the main problems of waqf land empowerment in Indonesia. ANP is a new approach to the decision-making process through …
Persistent link: https://www.econbiz.de/10014789232
examining the relationship between the congruence of PMS and the concepts of empowerment, integration and strategic alignment … PMS and strategic alignment are strongly related, empowerment is moderately related and integration showed a weak …
Persistent link: https://www.econbiz.de/10014789474
In pursuit of zero‐defect quality, a growing number of JIT manufacturing firms often consider a line‐stop strategy that allows workers to stop the assembly line when abnormalities occur during production process, and to repair defects immediately as they occur. The line‐stop strategy...
Persistent link: https://www.econbiz.de/10014790598
The Japanese approach to manufacturing has been well documented. Many European firms have successfully adopted and adapted a variety of Japanese manufacturing techniques. This paper describes how a pharmaceutical manufacturer responded to an increased requirement for manufacturing flexibility...
Persistent link: https://www.econbiz.de/10014790645