Improvement boards offer a new approach to supporting stronger performance by public service organizations, and especially those facing significant issues of change. They involve formalized peer challenge and support by senior politicians and managers from other agencies. The authors document...

The next big step in public management research is to move beyond the question of whether management matters to answer the question: does democracy matter? The public management discipline has largely ignored the impact of democratic structure on performance, partly because of limited variation...

Changing the nature of governance arrangements comprises one element in the public service reform programme. New governance forms include arm's-length agencies, multi-organisational partnerships, hybrids and company structures. In theory, changed governance arrangements offer benefits in terms...