Baker, Marc; Barker, Mike; Thorne, Jon; Dutnell, Martin - In: Journal of Knowledge Management 1 (1997) 1, pp. 63-74
This paper introduces some of the elements of Knowledge Management and outlines the approaches RM Consulting ‐ the internal consultancy of the Royal Mail and the Post Office ‐ is taking to support the development of knowledge enablers within the organization. A Knowledge Management approach...