Strategic ambitions can function as drivers of improvement in organizations. Continuous improvement is driven by strategic ambitions to: design quality into the structure of the organization, plan and control improvements, assure improvements, set and realize improvement goals, position the...

For the refuse collection market, it is well-known that concentration increases prices and offsets the advantage of contracting out. The presence of competing public firms might be essential to ensure fair competition. In this paper we show that the increasing competition by public firms...

Many mature and popular tourist destinations are attracting large volumes of tourist flows. Especially during peak periods this may lead to congestion phenomena in different areas of tourist cities. This paper presents the results of a tourist survey carried out in the city centre of Amsterdam,...

Urban performance currently depends not only on the city’s endowment of hard infrastructure (‘physical capital’), but also, and increasingly so, on the availability and quality of knowledge communication and social infrastructure (‘human and social capital’). The latter form of capital...