Dominic Cooper, M.; Phillips, Robin A. - In: Leadership & Organization Development Journal 16 (1995) 8, pp. 3-9
Describes how problems associated with total quality management (TQM) can be overcome by adopting a total safety … management (TSM) approach. Identifies TQM problems of definition, measurement systems, resourcing, implementation, and … account the dynamic interrelationships between safety climate, safety management systems, and motivational strategies to …