Harvey, Jean; Lefebvre, Louis A.; Lefebvre, Elizabeth - In: International Journal of Operations & Production Management 17 (1997) 1, pp. 29-45
taken in the past by manufacturing companies? Indeed, does “flexibility” mean the same in services as it does in … manufacturing? Does it involve the same challenges and, if not, is a radically different model required in order to delineate the … in the service and manufacturing literature, and applies this model to explore four service‐specific dimensions of …