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Chapter 1. Introduction -- Part 1: Concept and Framework for Cases Analysis from service science viewpoint -- Chapter 2. General Trend of service innovation using ICT and its impact on business innovation -- Chapter 3. ICT for Services by Generation – History and Future -- Part 2: Cases study...
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In container port performance evaluation, a group of ports in one country is always significantly different from a group of ports in another country. This is noticed as the heterogeneity of port performance. It is therefore necessary to further investigate the impact of the different groups on...
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