Duarte, Patricia; Low, Jwen Fai; Schiffauerova, Andrea - In: International Journal of Quality & Reliability Management 35 (2018) 10, pp. 2181-2194
Purpose: By developing a better understanding of costs associated with improving organizational quality and costs incurred by neglecting it, banks could devise more optimal operational policies. The paper aims to discuss this issue. Design/methodology/approach: This paper proposes a generic...