Purpose – The purpose of this paper is to assess the relationship between service quality, customer satisfaction and customer loyalty among industrial customers of the public electricity utility organisation in Malawi using correlation and regression analyses. Design/methodology/approach – A...

Purpose – The purpose of this study is to examine what kind of motives and practices company has for employer branding in power industry. The objective is to find out the benefits of employer branding and how it is targeted towards potential and current employees. In addition, the aim is to...

Purpose – The Gulf Cooperation Council (GCC) countries have consistently ranked high in per capita carbon emissions, not to mention the fact that a lifestyle with a high ecological footprint in a fragile ecosystem can affect the regional environment, prosperity and social stability. The...

Purpose – Natural gas (NG) consumption is increasing at an alarming rate, and more than 50 percent of this gas is used in generating electric power (EP) and desalted seawater (DW) in what is called cogeneration power desalting plants (CPDP). In this context, the purpose of this paper is to...

Managing large amounts of information and efficiently using this information in improved decision making has become increasingly challenging as businesses collect terabytes of data. Intelligent solutions, based on neural networks (NNs) and genetic algorithms (GAs), to solve complicated practical...