Purpose – The aim of this study is to investigate the competitiveness of the selected services in Turkey in comparison with the EU and the selected EU countries based on three comparative advantage indices. Design/methodology/approach – Three different revealed comparative advantage indices...

Purpose: This study aims to find out whether strategic plans contribute to change by exploring to what extent environmental (external and internal) perceptions of the public institutions changed in consecutive plans. Design/methodology/approach: The research is an explorative case study of...

Having achieved an optimized customer portfolio has been of significant importance for companies. The literature provides several portfolio models and vast majority of them are in matrix form where several descriptors are used as dimensions of the matrix. These dimensions are characterized in...

This study proposes a model that utilizes soft computing and Markov Chains within a data mining framework to observe the stability of customer segments. The segmentation process in this study includes clustering of existing consumers and classification-prediction of segments for existing and new...