Holmström, Jan; Brax, Saara; Ala‐Risku, Timo - In: Journal of Service Management 21 (2010) 5, pp. 675-692
and their customers choose between different constellations of visibility‐based service. Design/methodology/approach – The … paper uses conceptual modeling and analysis of visibility‐based service infusion using demand‐supply chain representations …. Findings – In the context of service infusion, increased visibility refers to the improved tracking, retention, and sharing of …