Asmild, Mette; Bogetoft, Peter; Leth Hougaard, Jens - In: Omega 41 (2013) 1, pp. 80-87
In this paper we consider staffing decisions in branches of a large Canadian bank. The bank has well-developed staffing models and the branches work in a highly competitive environment. One would therefore expect limited ‘inefficiency’ in the sense of wasted resources and over-staffing....