Delpachitra, Sarath - In: Benchmarking: An International Journal 15 (2008) 2, pp. 137-147
Purpose – Aim of this paper is to set some cost benchmarks for the cost of processing an insurance application and …. Furthermore, the benchmarks can be more accurate when ABC is applied to the business processes. Most insurance providers are yet … insurance. The breakdown is given on the basis of direct and indirect costs as well as front office, back office and support …