da Costa, Renato J. Lopes; Resende, Tiago; Dias, … - In: Journal of Open Innovation: Technology, Market, and … 6 (2020) 3, pp. 1-13
During the economic and financial crisis, private and public organizations were subject to a constant reduction in costs and resources. Public shared service models felt compelled to adopt the Lean methodology with the aim of reducing costs, reducing waste and increasing employee satisfaction...