Lau, Henry; Nakandala, Dilupa; Samaranayake, Premaratne; … - In: Industrial Management & Data Systems 116 (2016) 6, pp. 1105-1130
combines activity-based costing (ABC), CRM, fuzzy analytic hierarchy process (AHP), and technique for order preference by … is able to capitalize on the benefits of the ABC, CRM, fuzzy AHP, and TOPSIS methods and offset their deficiencies. Most … first move to adopt the fuzzy AHP and TOPSIS methods to analyze the ABC and CRM data inputs of an airline company. In …