The importance of Knowledge Management System (KMS) to an evolving knowledge economy has been reported in the literature for many years. This importance, in part, is due to KMS's ability to foster positive organizational value by increase its competitive edge. Organizational leadership has...

Purpose The purpose of this paper is to draw on the social cognitive theory to identify the determinants of online knowledge community user continuance, which reflects a user’s continued use. Design/methodology/approach Based on the 271 valid responses collected from a survey, structural...

The extent to which service quality is linked to satisfaction, value and behavioural outcomes continues to be debated in the literature. This research investigated two models involving the linkages between service quality, satisfaction, perceived value, repurchase intention and willingness to...

This paper makes a detailed comparison of two major financial services in Singapore: life insurance and stockbrokerage. Relationships of perceptions and expectations of service quality, mean service adequacy (MSA) and mean service superiority (MSS) with service satisfaction and loyalty are...