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Managing the fit between the views of competitive strategy and the strategic role of service operations

Lillis, Bob; Sweeney, Mike - In: European management journal 31 (2013) 6, pp. 564-590

Persistent link: https://www.econbiz.de/10010234813

Auditing strategic business management - Why and how?

Sweeney, Mike; Lillis, Bob - In: Management services : journal of the Institute of … 56 (2012) 4, pp. 44-43

Persistent link: https://www.econbiz.de/10010061679

Service productivity in the hotel business

Lillis, Bob - In: Driving service productivity : value-creation through …, (pp. 167-189). 2014

Persistent link: https://www.econbiz.de/10011337807

Auditing the strategic role of operations

Lillis, Bob; Lane, Robin - In: International journal of management reviews : IJMR 9 (2007) 3, pp. 191-210

Persistent link: https://www.econbiz.de/10003533905

An exploratory study of strategic operations audit methods in services

Lillis, Bob; Szwejczewski, Marek - In: International journal of operations & production … 32 (2012) 11, pp. 1307-1336

Persistent link: https://www.econbiz.de/10009680821

An exploratory study of strategic operations audit methods in services

Lillis, Bob; Szwejczewski, Marek - In: International journal of operations & production … 32 (2012) 11, pp. 1306-1337

Persistent link: https://www.econbiz.de/10010026059

An exploratory study of strategic operations audit methods in services

Lillis, Bob; Szwejczewski, Marek - In: International Journal of Operations & Production Management 32 (2012) 11, pp. 1306-1336

Purpose – The purpose of this paper is to close the gap between theoretical approaches to strategic operations auditing and empirical analysis of practice in service organisations. Through analysis of the two different views of strategy formulation – environment‐market and resource‐based...

Persistent link: https://www.econbiz.de/10014790211

The development of innovation capability in services : research propositions and management implications

Lillis, Bob; Szwejczewski, Marek; Goffin, Keith - In: Operations management research : OMR ; advancing … 8 (2015) 1/2, pp. 48-68

Persistent link: https://www.econbiz.de/10011410807

Facility closure management : the case of Vauxhall Motors Luton

Butler, Michael J. R.; Sweeney, Mike; Crundwell, David - In: International journal of operations & production … 29 (2009) 7, pp. 670-691

Persistent link: https://www.econbiz.de/10009523774

A process for managing manufacturing flexibility

Cousens, Alan; Szwejczewski, Marek; Sweeney, Mike - In: International journal of operations & production … 29 (2009) 4, pp. 357-385

Persistent link: https://www.econbiz.de/10009523803