This article highlights the fact that in an attempt to cope with the turbulence and hostility which characterize their operating environments, many public sector organizations have embarked upon far‐reaching programmes of unsettling strategic change. These programmes often exhibit features of...

Outlines the anticipated effects of the Channel Tunnel on the transportation of goods from a peripheral region. Argues that the combined effects of the Single European Market and the opening of the Channel Tunnel are likely to disadvantage industries within peripherally‐located regions such as...

In an attempt to address the turbulence which characterises their operating environment, many public sector organisations have been seduced by the concept of teamworking. Often this is perceived as offering an organisational solution to the problems presented by government demands for enhanced...

If organization development is to achieve the objective of improving organizational effectiveness, it is essential that companies adopt a proactive and preventive approach to stress management. Such an approach would reduce the costs of stress which result directly from organization development...

This special issue of The Leadership &Organizational Development Journal adoptsas its theme, ''Public sector leadership''.Many would argue that the turbulence thatcurrently characterises the operatingenvironment of public sector organizationshighlights a need, more than ever before, foreffective...

This paper aims to investigate how to improve business service quality (BSQ) in an e-commerce environment. It also serves as a basis for developing a BSQ measurement instrument in an e-commerce environment. Design/methodology/approach – The paper examines BSQ along four inter-organisational...