Purpose: In this study, the performance assessment of credit unions is developed, seeking to demonstrate how the content of their operations strategy is present in the structuring of unique models of organisational performance assessment. The main objective is to compare sources of knowledge...

Competitive pressures and advances in product and process technologies challenge performance management systems in terms of their design and their strategic and operational use. Understanding the roles of such systems is a first step in developing and employing the appropriate system...

Purpose – The main purpose of this paper is to describe and test a methodology to measure the level of comprehension of priorities in performance measurement systems by virtual teams. Design/methodology/approach – Through the combination of existing models for performance measurement, a...

Purpose – The purpose of this paper is to present a theoretical discussion about the roles that a performance measurement system should perform. The enterprises' operations systems and environments, characterized by their complexity and dynamics, are challenging the strategic operations...

Purpose This paper aims to propose a new framework to define relevant and meaningful indicators for monitoring and assessing environmental performance to improve health-care systems and operations. Design/methodology/approach A comprehensive literature review followed by field studies conducted...

Purpose Lean construction (LC) is an important strategy to improve the results of organizations in the civil construction sector. However, there are barriers that hinder the success of implementing LC. The literature presents many barriers, which makes it difficult to make a diagnosis about the...