Rahman Jumat, Abdul; Coffey, Vaughan; Skitmore, Martin - In: Built Environment Project and Asset Management 2 (2012) 2, pp. 146-166
dimensions of service expectation, the empirical summary of the stakeholders’ expectations obtained in this way is of practical … value for the service provider in developing a strategy for expectation management. For the case studied, it is also … need for further improvement with regards to their expectation levels. It is also one of the very few reported studies on …