Wu, Yaozhong; Loch, Christoph H.; Heyden, Ludo Van der - In: Manufacturing & Service Operations Management 10 (2008) 4, pp. 637-653
Fair process research has shown that people care not only about outcomes, but also about the process that produces these outcomes. For a decision process to be seen as fair, the people affected must have the opportunity to give input and possibly to influence the decision, and the decision...