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The objective of this study is to identify key quality service attributes in the automobile insurance business and determine their influence on brand loyalty. In this study distinction is made between the service during the hiring of the service and the service provided after an accident. In a...
Persistent link: https://www.econbiz.de/10010875416
Purpose The purpose of this paper is to identify the nature and factors that influence student evaluation of the teaching performance of university teachers by integrating two areas of research: services marketing and higher education. Design/methodology/approach A set of hypotheses were...
Persistent link: https://www.econbiz.de/10014677253
RESUMENEl propósito fundamental del artículo es presentar los resultados del estudio del marco de referencia teórico y práctico (primera y segunda etapa), para lograr el objetivo de investigación en una tercera etapa, la cual consiste en la formulación del modelo de un Sistema Integrado...
Persistent link: https://www.econbiz.de/10008496924
La presente investigación se plantea como objetivo analizar la calidad de los servicios ofrecidos por un grupo de hoteles ubicados en el centro histórico de la ciudad de Mérida Yucatán, pertenecientes a las clasificaciones de 2 y 3 estrellas. Siendo el turismo una de las actividades con...
Persistent link: https://www.econbiz.de/10005002834
El modelo servqual fue rediseñado en relación con el contexto de la empresa local MetroPizza, en Los Mochis, Sinaloa; el principal cambio fue la orientación, de lo visual, que corresponde más con el uso intensivo de la imagen de las franquicias transnacionales, a lo gustativo que representa...
Persistent link: https://www.econbiz.de/10008867317
effects, first-mover advantage, etc.) in a standard information-based herding model. Our results are based on an internet …
Persistent link: https://www.econbiz.de/10011422136
diffusion of internet access in the late 1990?s. Which types of persons incorporated the internet into their job search strategy … internet job search derived from the December 1998 and August 2000 CPS Computer and Internet Supplements, matched with job … search outcomes from subsequent CPS files. We find that internet searchers are positively selected on observables, but …
Persistent link: https://www.econbiz.de/10010262563
, including a subsample of 267 consultants from an international consulting firm, participated in an internet experiment. We also …
Persistent link: https://www.econbiz.de/10010264905
In this paper, we analyze the problem of congestion and quality loss of data transmission through the Internet from an … be very convenient for Internet users at the same time. We show that any ex ante regulation in the sense of strict Net …
Persistent link: https://www.econbiz.de/10010266653
We study firms' advertised gender preferences in a population of ads on a Chinese internet job board, and interpret …
Persistent link: https://www.econbiz.de/10010274545